WinShark Privacy Policy

At WinShark, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit winshark.com or use our services. By registering an account with us, you agree to the practices described below.

Who We Are

WinShark is operated by GBL Solutions N.V., a company registered in Curacao under number 155090, with its registered address at Seru Loraweg 17, Curacao. We hold a license issued by the Curacao Gaming Control Board (GCB), license number OGL/2024/589/0556. Payment processing for our platform is handled by Ramtinar Techconsult Limited, a subsidiary of GBL Solutions N.V. registered in Cyprus. Throughout this policy, "we," "us," and "our" refer to WinShark and its affiliated entities.

Information We Collect

When you create an account, deposit funds, or play at WinShark Casino, we collect several categories of information to provide our services and comply with our regulatory obligations.

• We collect your registration details, including your name, date of birth, email address, phone number, and residential address.
• We gather identity verification documents such as government-issued ID, proof of address, and payment method confirmation.
• We track your gaming activity, including bets placed, games played, deposits, withdrawals, and bonus usage.
• We record your device information, IP address, browser type, and login timestamps for security purposes.
• We store your communication history with our customer support team.
• We may collect financial information related to your chosen deposit and withdrawal methods, including Mastercard, Interac, Skrill, MiFinity, Paysafecard, bank transfer, and Bitcoin.

How We Use Your Data

Our WinShark platform uses your personal data for several essential purposes. We use your information to verify your identity, process transactions, prevent fraud, and comply with anti-money laundering regulations. Our team also uses your data to personalize your experience, including tailoring bonus offers such as the Welcome Shark package and Loyalty Club rewards. We may analyze your gaming patterns to support responsible gambling initiatives and to detect unusual account activity.

We at WinShark also use your contact details to send you important account notifications, promotional offers, and updates about our games and services. You can opt out of marketing communications at any time while still receiving essential account-related messages.

Legal Basis for Processing

We process your personal data based on several legal grounds. Our processing is necessary to perform the contract we have with you as a registered player, to comply with our licensing obligations under Curacao Gaming Control Board regulations, and to pursue our legitimate business interests such as fraud prevention and service improvement. Where required, we will ask for your explicit consent, particularly for marketing communications.

Data Sharing and Third Parties

Our WinShark Casino may share your information with trusted third parties who assist us in operating our services. These include payment processors, identity verification providers, game providers such as NetEnt, Pragmatic Play, and Evolution, regulatory authorities, and IT service providers who maintain our systems. We ensure that any third party we share data with is bound by confidentiality obligations and appropriate data protection standards.

We do not sell your personal data to third parties for their own marketing purposes. Any data sharing we undertake is strictly limited to what is necessary to operate WinShark and meet our legal obligations.

Cookies and Tracking Technologies

Here at WinShark, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Our cookies help us understand which games and promotions, such as our free spins offers, are most popular among players. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory requirements. Financial records related to deposits and withdrawals are typically retained for several years following the Curacao Gaming Control Board requirements. Once retention periods expire, we securely delete or anonymize your data.

Data Security

Our WinShark security team employs industry-standard measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption technologies, secure servers, and restricted access protocols to safeguard your data. While we take extensive precautions, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and protect your login credentials.

Your Rights

As a WinShark Casino player, you have several rights regarding your personal data. We are committed to honoring these rights promptly and transparently.

• You have the right to access the personal data we hold about you.
• You may request that we correct any inaccurate or incomplete information.
• You can ask us to delete your data, subject to our legal retention obligations.
• You have the right to object to certain types of processing, including direct marketing.
• You may request a copy of your data in a portable format.
• You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at support@winshark.com, available 24/7 via live chat and email.

International Data Transfers

Because WinShark serves players across the United Kingdom, Ireland, Canada, Germany, Switzerland, Australia, New Zealand, Poland, Greece, Finland, Norway, Denmark, Italy, Hungary, Spain, Slovenia, and Brazil, your data may be transferred and processed in countries outside your country of residence, including Curacao and Cyprus. We ensure appropriate safeguards are in place whenever we transfer data internationally, in line with applicable data protection standards.

Children's Privacy

WinShark Casino services are strictly intended for individuals who have reached the legal gambling age in their jurisdiction, typically 18 years or older. We do not knowingly collect data from minors, and we take immediate action to close any account found to belong to an underage individual.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through our website or via email. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how WinShark handles your personal data, please reach out to our dedicated support team. We are available around the clock through live chat and can also be reached by email at support@winshark.com. Our commitment at WinShark is to ensure your trust in us remains well-founded through transparent and responsible data practices.